Vending Machine Installation in Washington DC, Maryland, and Northern Virginia
With almost 3,000 vending machines throughout the Baltimore and Washington, DC metropolitan areas, we’ve become experts in installing vending machines.
Monumental Vending’s Role
- Provide our clients with vending machines
- Keep vending machines clean
- Assure vending machines are filled
- Keep machine down-time to a minimum
- Provide optimal mix of products
- Provide accurate reporting
- Follow client guidelines
- Efficiently refund any lost money
The Client’s Role
- Provide a common area with an electrical outlet for machines
- Allow Monumental Vending time and facility access, including badges if needed, to efficiently install and service machines
- Provide feedback re: service and products
Although our equipment is newer and our guaranteed delivery system “Sure Vend” ensures that malfunctions are minimized, mishaps can occur. Therefore, Monumental Vending offers several ways for the consumer to receive a refund. First, we can establish a refund bank in a convenient location such as a front desk or reception area. This allows the consumer to receive an instant refund. This bank is replenished through our Customer Service Manager on a regular basis (if it gets depleted).
Every vending machine displays a sticker with our phone number and we are happy to mail refunds back to the customer. All calls we receive for either a broken machine or refunds are logged into our computer system, and must be resolved to the satisfaction of our customer before it can be closed in our system.